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PREMIER LIMOUSINE BLOG

Stephen DiMarco Arms Premier Limousine with New Technologies

 

Stephen DiMarco Arms Premier Limousine with New Industry-Leading Chauffeured Transportation Technologies to Increase Lead Generation, New Business Acquisition and Client Retention

We’re thrilled to announced that Premier Limousine recently launched a suite of new technologies from DriveProfit and Livery Coach that will enhance our customer service capabilities.

Realizing the many benefits that these technologies would have in improving how we serve you, our CEO Stephen DiMarco spearheaded our swift move to implement these business development systems. Our suite of technologies consist of DriveProfit’s REACT online quoting system, REVIEW customer review tool, RELATE customer retention management system and Livery Coach’s online booking tool, which allows you to receive instant rates and book airport transfers directly online.

 

Since the launch of these technologies, we’ve processed almost 15,000 quotes and received nearly 2,000 private testimonials and over 250 public reviews. We’ve also increased our bookings 10-fold since our web booking tool went live.

 

“Offering exceptional service, with no detail unattended, has been the backbone for us becoming the leading provider of chauffeured transportation in the Connecticut area,” said Steve DiMarco. “By adding these new industry technologies to our staff, we are better able to provide a much higher level of personal service focused on building authentic relationships with our valued customers.”

 

We are also utilizing the vital data from these technologies to make improvements to our services. In addition, our chauffeurs are undergoing rigorous training on using the Premier Limo App, a technology that allows you to book new trips including tours, track vehicles via GPS updates, receive details on your chauffeurs and view your past trips.

 

As well as Premier implementing these technologies, Steve DiMarco went the extra mile by closely partnering with DriveProfit to help develop and test its REACT, REVIEW and RELATE tools. As a result of Steve DiMarco’s involvement, REACT has been found to increase booking productivity by as much as 50% and conversion rate by at least 20%, more capabilities were added to REVIEW that now makes it better able to grow brand reputation and RELATE’s client relationship building features were improved.

 

Steve DiMarco has been influential in the chauffeured transportation industry’s evolution through the use of technology and implementation of new business models for 30+ years. His success growing Premier since its establishment in 1985 has led the company to achieve being rated first place in Hartford Advocate Readers’ poll for nine consecutive years, as well as being first place in Hartford Magazine’s Best of Hartford awards for five consecutive years.

Posted on May 29 2018

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