Frequently Asked Questions

Frequently Asked Questions

Policies & Procedures

Proms, weddings, and bus cancellations require a 30-day notice. For all other reservations, cancellations must be made 14 days prior to the date of your trip.

We allow food and drinks in our vehicles, but we do not provide any food or drink items besides bottled water.

We accept the following payments: American Express, Visa, MasterCard, Discover, Cash, or Check.Please be advised: If you are paying with cash, you must pay in person at our Berlin Connecticut office. Please do not mail cash payment.

  • Cars and limos: $200.00 non-refundable deposit is due on the date your reservation is made.
  • Buses: $300.00 non-refundable deposit is required.
  • Buses, Weddings, Proms: Remaining balance is due 30 days prior to your reservation date.
  • All other events and vehicles: Remaining balance is due 14 days before the


All of our chauffeurs go through a rigorous training program which includes familiarizing themselves with popular local attractions, airports and other popular destinations.

When making your reservation, please inform the concierge of your child’s age, and we will provide the proper car seat for that age group.

It is best to plan your destinations so the driver can be prepared. If you reserve a vehicle hourly, you can travel wherever you prefer in that time period. Please be advised that if you reserve a vehicle for a specific number of hours, you may not be able to extend the trip if another client has reserved the vehicle immediately after you.

Yes, the chauffeur will gladly assist you with your luggage.

We are open 24/7, 365 days a year. All you need is a credit card and a few minutes to reserve your vehicle through our online booking system, our mobile app or by calling 866-885-LIMO (5466).

Yes, we have an international network of partners which allows us to arrange ground transportation for you nearly anywhere in the world.

Vehicles & Amenities

Yes, provided you meet legal age requirements, you may supply your own alcoholic beverages.

If there is adequate room in the vehicle we can accommodate coolers. Please see individual vehicle descriptions to determine luggage capacity.

All of our vehicles are stocked with bottled water. Our limousines and party buses are stocked with ice, napkins, champagne glasses, and glasses for mixed drinks.

Most of our leisure vehicles such as limousines and party buses are equipped with USB or AUX hookups, as well as TV monitors with DVD players. Please see the individual vehicle descriptions to check the features of a specific vehicle.

All of our vehicles are smoke-free and at no time is smoking permitted in a Premier Limousine vehicle.

Yes, you are welcome to schedule a viewing time at our flagship Berlin Connecticut location. Please be advised that we will not hold a specific vehicle for showings, so please call before you visit.

Premier Limousine does not supply alcoholic beverages for our clients because we do not possess a liquor license. If you would like to provide your own alcoholic beverages, you may bring them to our facility before the trip, and we will stock them in the vehicle.

The luggage capacity for each vehicle can be found on the vehicle descriptions page.

Small bags can be placed inside the vehicle, and larger bags can be placed in the trunk or in another secure place.


When you make your reservation you will receive specific instructions on where to meet you driver. You can also view specific instructions for each airport by clicking on “services”, and selecting your airport under “airport transportation”.

We track all flights, and our internal system automatically alerts us when a flight isn’t running on schedule.
No, you will not be charged if your flight arrives late. We will monitor your flight and make the appropriate adjustments for your pickup time.


Short note to compliment you on your driver (Ray). He was on-time and drive was pleasant to airport. Worth noting...I forgot my lightning charger. Ray gave me his and did not ask for anything in return. This was a very nice gesture, and one that he did not have to make. I have enjoyed your...

Todd B. Emery

By way of this letter and on behalf of the Driver Recognition Program, I wish to recognize your employees for outstanding efforts in helping to reduce idling, improve public health, protect the environment, and enhance the quality of life for residents and visitors to the...

Eulois Cleckley, Cecily Beall and Marcia Ways

From the first time we called to inquire about transportation to the Hospital for Special Surgery in NYC everyone at your company has treated us extremely well. During that first call in October my husband asked what type of vehicle he would be most comfortable in considering he is 6'4 and...


My daughter was part of the "Pink Boat" group from the Glastonbury High School crew team that you graciously provided a limo ride to for a reception tonight. I wanted to let you know how much the girls loved the ride - it was easily one of the coolest things they've ever done. My daughter...

Steve B.

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Why Choose Premier?

  • Professionally Trained Chauffeurs
  • 24/7 Full-Service Transportation
  • Longstanding Safety Record
  • Largest Fleet in Connecticut